Support

Our Goal – #1 in customer satisfaction:

We pride ourselves on having one of the best response rates for support, not just amoung aviation software providers, but all “web based (SaaS) companies.   We have response time guarantees and track every ticket sent to us with a direct communication of status.   Our response time is 9x better than the industry average.

Some Benefits you will enjoy include:

  • Web Based access to the systems any time of day or night.
  • 24/7 assistance for support via our knowledge base
  • 24/7 assistance via our library of “how-to” videos
  • 18 hour live support for email support
  • Hot Phone support optional (included with Pro/Pro+ modules)
  • Friendly, helpful, and knowledgeable staff (we are CFIs and pilots)
  • Personal account manager (if and when needed)
  • A Compliance System that helps ensure Safety First and no fines, quick audits
  • Business consultations for Best Practices to increase profits and growth

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Our Goal – #1 in customer satisfaction:

We pride ourselves on having one of the best response rates for support, not just aviation software providers, but all “web based (SaaS) companies.   We have response time guarantees and track every ticket sent to us with a direct communication of status.   Our response time is 9x better than the industry average.

 

Some Benefits you will enjoy include:

  • Web Based access to the systems any time of day or night.
  • 24/7 assistance for support via our knowledge base
  • 24/7 assistance via our library of “how-to” videos
  • 18 hour live support for email support
  • Hot Phone support (included with Pro/Pro+ Packages)
  • Friendly, helpful, and knowledgeable staff (we are CFIs and pilots)
  • Personal account manager (if and when needed)
  • A Compliance System that helps ensure Safety First and no fines, quick audits
  • Business consultations for Best Practices to increase profits and growth
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